Return Terms and Conditions

Return Terms and Conditions – Giftly Art Print

Thank you for choosing Giftly Art Print. We are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your order, please review our return terms and conditions carefully:

Eligibility for Returns

  • Returns must be requested within 14 days of receiving your order.

  • Items eligible for return must be in their original condition, undamaged, and securely packaged in the original packaging.

Exceptions

  • Custom-made, personalized, or bespoke products may only be returned or exchanged if they are defective, damaged, or produced incorrectly.

  • Sale or promotional items are final sale and not eligible for returns or exchanges unless defective or damaged.

Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us immediately via email and provide clear photographic evidence.

  • Giftly Art Print will cover return shipping costs for damaged or defective items.

  • Upon verification, we will offer a replacement, exchange, or full refund, based on your preference.

Return Procedure

  1. Contact our customer support team via email, stating your order number, reason for return, and photographic evidence if applicable.

  2. Once approved, securely package the item(s) in the original packaging and include your order details inside the parcel.

  3. Return the item(s) to the address provided by our customer service team.

Refund Process

  • Refunds will be processed within 7 business days after receiving and inspecting the returned items.

  • Refunds will be issued to the original payment method used during the purchase.

  • Please note that original shipping fees are non-refundable unless the item was delivered damaged or defective.

Customer Responsibilities

  • Return shipping fees for returns due to buyer’s remorse or incorrect ordering are the responsibility of the customer.

  • Giftly Art Print is not responsible for items lost or damaged during return shipment. We strongly recommend using a trackable shipping service and retaining proof of postage.

Contact Us

For any questions or further assistance regarding our returns policy, please contact us:

  • Email: [Your Customer Service Email]

  • Phone: [Your Contact Number]

Thank you for your understanding and cooperation.

Giftly Art Print Team