Shipping Policy

Shipping Policy – Giftly Art Print

At Giftly Art Print, each order is printed, framed, and packed with care from our studio in Maidstone, Kent, UK. Below you will find full details about our shipping process, timeframes, and delivery options.

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Production Time

• All products are made-to-order. Production usually takes:

  • 3–5 business days for unframed or standard personalised prints.

  • 5–7 business days for framed prints or custom orders.

• During peak seasons (e.g. Mother’s Day, Christmas), production time may extend by 1–2 days.

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Shipping Options & Delivery Time

We currently ship within the United Kingdom.
Delivery options:

All orders are shipped with tracking. You will receive a tracking link once dispatched.

• Large or fragile items may be shipped via alternative trusted couriers.

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International Shipping

We currently ship within the UK only.
We are working on expanding to European countries. Please contact us if you're interested in international delivery.

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Shipping Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost parcels caused by incorrect or incomplete address information.

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Lost or Damaged Items

• If your order is lost or arrives damaged:

  1. Email us at info@giftlyartprint.co.uk within 3 days of delivery.

  2. Include photos of the item and packaging (if damaged).

  3. We’ll arrange a replacement or refund, depending on the situation.

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Estimated Timeline Example

Example: You order a personalised framed print on Monday.
→ We produce it by Thursday.
→ It’s delivered by standard tracked shipping on the following Monday or Tuesday.

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Need Help?

If you have questions about your delivery or urgent requests, contact us at:
📧 info@giftlyartprint.co.uk