Refund policy

Last updated: 19 October 2026

GiftlyArtPrint is a trading name of UV Photography Ltd (company number 14844450). We want every order to arrive correctly made and in good condition. This policy does not affect your statutory rights.

Personalised and custom-made products

Our products are made to the customer's specifications using choices such as their photograph, artwork, text, dimensions, finish or framing. Once production has begun, personalised or custom-made products cannot normally be cancelled or returned because the customer has changed their mind.

If you contact us before production begins, we will accept the cancellation and issue a full refund. Please email giftlyartprint@gmail.com as soon as possible and include your order number.

Faulty, damaged or incorrect orders

If an item is faulty, damaged in transit, not as described or different from what you ordered, contact us as soon as reasonably possible. Please include your order number and, where practical, clear photographs showing the issue and the packaging. A request for photographs does not remove or limit your legal rights.

After reviewing the problem, we will provide an appropriate remedy, which may include repair, replacement or refund. GiftlyArtPrint will pay the reasonable return and redelivery costs where the product is faulty, damaged, incorrect or otherwise does not conform to the contract.

How to return an agreed item

Do not send an item back before contacting us. Once a return has been agreed, send it securely packaged to:

GiftlyArtPrint / UV Photography Ltd
Units 24–25, Royal Star Arcade
High Street
Maidstone, Kent ME14 1JL
United Kingdom

Refunds are made to the original payment method. Nothing in this policy excludes rights available under the Consumer Rights Act 2015 or other applicable UK consumer law.