Returns & Refund Policy

Returns & Refund Policy

Returns & Refund Policy
We take great pride in producing high-quality, personalised art prints and handcrafted frames at Giftly Art Print. Due to the customised nature of our products, returns and refunds are handled with care and in accordance with UK consumer protection law.

Personalised and Made-to-Order Items

Each of our products is printed and framed to order, often with customer-specific photos, names, dates, or messages. For this reason:

  • We do not accept returns for personalised or custom-made items unless the product arrives damaged or defective.

  • We encourage customers to review all spelling, formatting, and image quality before submitting their order.

📦 Non-Personalised Products

For non-customised items (e.g., standard prints or unpersonalised accessories):

  • You may request a return within 14 days of delivery.

  • Items must be returned in their original condition and packaging.

  • The buyer is responsible for return postage unless the item is faulty.

Damaged or Faulty Items

If your order arrives damaged or you receive the wrong item:

  1. Please email us at info@giftlyartprint.co.uk within 3 days of delivery.

  2. Attach clear photos of the product and packaging.

  3. We will either offer a replacement or issue a refund, depending on the situation.

Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • If approved, your refund will be processed to your original payment method within 3–5 business days.

Contact Us

If you have any questions or wish to initiate a return, please contact us at:
info@giftlyartprint.co.uk
Giftly Art Print, Maidstone, Kent, UK